NEWS

Contributors

Sue Sommers

Sue Sommers is the heart and soul of Atlantic Attitude - our proprietary training and motivational program for all employees.

In addition to bringing a spirit of fun and a sense of empowerment to Atlantic, she brings over 25 years of aviation industry experience as she oversees brand management, marketing, sales initiatives and customer development.

 
February 5, 2015

2015: Raising the Bar

raise the bar (verb, idiomatic) to set a more impressive precedent or record. We've all seen the bar raised in technology in the past decade. It's hard to believe that it was only the '90s when the Internet and cell phones became a household name, and products like DVDs and MP3s came into popularity.

READ MORE

POSTED IN:

February 27, 2014

Loyalty Programs: Take a Look in Your Wallet

As consumers, we are all looking for a little something extra that makes us feel rewarded for a purchase. When I look in my wallet, I see several handfuls of loyalty program cards - Starbucks, Subway, drugstores, grocery stores, airlines, hotels and more - all promising freebies. I'll bet there aren't many of us who haven't participated in at least a few of these. Why wouldn't we?

READ MORE

POSTED IN:

January 14, 2014

Reflecting on 2013: 6 Stories of Outstanding Customer Service

When I look back at 2013, I’m amazed how many Atlantic employees have a shared passion for helping others. I received countless phone calls and emails relaying stories of our employees going “above and beyond” the call of duty. Some of the stories were astonishing at the lengths an employee went to help a customer. Others were small, thoughtful gestures that made a big impression. What really hit home for me, though, was how dedicated our employees are to great service - the Atlantic Attitude.

READ MORE

POSTED IN:

October 29, 2013

What is the Atlantic Attitude?

Have you ever received service so spectacular it made you say, “Wow, that really just made my day!”?

READ MORE

POSTED IN: